01
Everyone keeps asking, “Where is it?”
Customers call. Jewellers email. Your front desk walks to the back room to ask again. You give an answer you hope is still true and sometimes it isn’t.
AI-assisted repair operations
See every repair clearly.
Loupe brings intake, estimating, repair tracking, retailer communication, and customer visibility into one precise repair operations platform.
- Case lifecycle in one file
- Estimators for quotes
- Retailer & customer portals
Queue calendar
See promise dates, overdue risk, and work in progress across the month.
Overview
Track open work orders, assigned cases, overdue repairs, and status reasons.
Work orders
Search cases by number, customer, asset, status, and due date.
May 2026
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#29 - 75995
4 work orders
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#30 - 76012
9 work orders
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#31 - 76024
7 work orders
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#32 - 76031
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#33 - 76038
12 work orders
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#36 - 76061
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#38 - 76078
5 work orders
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#922 - 91699
Aurora Service Centre
Carter Watch Studio
Estimate Sent
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#40 - 76105
14 work orders
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#41 - 76118
9 work orders
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#42 - 76132
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5 work orders
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Overview
Here's what needs attention.
All Work Orders
1,987
Estimate Approved
27
Estimate Sent
98
Overdue
0
Work order states
Received
1421
Estimate sent
98
Estimate approved
27
Work Orders
Track and manage work orders from intake to completion.
All Work Orders
1,987
Received
1,421
Estimate Approved
27
Estimate Sent
98
Overdue
0
Search by case #
ListCalendar
Case #CustomerStatusDue
1989
41961
Premium Jewelers
info@premiumjewelers.com
Rolex SUPERLATIVE
ReceivedMedium
—
1988
13492634
The Watch House
support@thewatchhouse.com
Montblanc M7260
ReceivedMedium
Jun 10, 2026
Showing 63 of 1987 work orders
When repair runs on memory, email, and spreadsheets
Service centres lose hours to the same three friction points, often before a case reaches the bench.
02
The real job is on paper; the “official” version is in Excel.
One spreadsheet for what’s here. Another for what’s shipped. Quotes rebuilt by hand. When they don’t match, you waste time fixing the sheet instead of fixing the watch.
03
You can’t see what’s late until someone complains.
“Almost done” on the bench isn’t the same as what the counter told the customer. Promise dates change. Overdue work hides in the pile until the jeweller calls angry.
From fragmented repair ops to one orchestrated centre
Loupe replaces the spreadsheet as system of record while keeping craft standards in your estimators, not in cell formulas.
Paper tagsEmail threadsSpreadsheetsPhone calls
Case fileEstimatorPortalQueue
How shops run today
- Cases spread across paper tags, spreadsheets, and email
- Estimators for quotes rebuilt in cells and memory
- Retailers call daily for status; staff repeat the same answers
- Promise dates slip because nothing surfaces overdue work together
With Loupe
- One case file from intake through completion
- Configured quote estimators in the platform, not in formulas
- Branded portals and notifications retailers and customers actually use
- Queue and promise dates that show what is late before the call
One operating layer for every repair case.
Loupe connects the physical object, bench work, estimate, portal, and promise date so the whole shop sees the same repair truth.
Case file
LiveCase #1966 · Watch repair
One repair record holds the object, the bench work, the partner, the estimate, and the next promise your team has made.
Tech
Assigned
Medium
Priority
3
Attachments
01
Work Orders
All work, estimate states, overdue sort
02
Intake
Status, customer, asset, repair number
03
Estimate
Bench estimator and component parts
04
Attachments
Upload files, take photo, keep proof
05
Part Orders
Supplier assignment and draft orders
01
One file, full lifecycle
Summary, intake, estimate, and attachments stay connected to the same work order.
Summary
Intake
Estimate
Attachments
Built into Loupe
Summary tabIntake fieldsAttachments
Summary → intake → estimate → attachments
02
Estimators for quotes
Bench estimator, contract codes, component parts, and retailer terms in one quote flow.
Contract codesLinked
Component partsOptional
Run estimateReady
Built into Loupe
Bench estimatorComponent partsRun estimate
Contract codes, component parts, run estimate
03
Retailers and customers see the truth
Branded portals and secure links. Fewer status calls.
Estimate sentViewed
Built into Loupe
Secure linksEstimate approvalDeposit flow
Portal status, estimate approval, payments
04
Know what’s late before they call
Work order queues, promise dates, overdue sort, assignments, and QR on the bench.
1,987
All
27
Approved
0
Overdue
Built into Loupe
Work order queueFiltersQR scan
All work orders, estimate states, overdue work
Built around the work your service centre actually sees.
Watch, jewelry, and retailer-submitted repairs share one lifecycle, with the right details surfaced for each workflow.
For watch service centres
Watch cases with movement, promise date, and bench context.
Intake photos, brand, model, serial number, movement type, estimate history, and component parts stay tied to the same physical watch.
For watch service centres
Live case workspace
1966
Case #
Quote
Estimator
Parts
Supplier
1Status, repair number, contract, brand, and model
2Bench estimator with component parts
3Supplier assignment for part orders
Pricing shaped around your repair operation.
Loupe pricing depends on how your service centre is structured: locations, users, retailer access, estimator setup, and migration needs.
For focused shops
Essentials
A clear case file, queue, and estimate workflow for teams moving off paper and spreadsheets.
- Case lifecycle and attachments
- Queue and promise dates
- Customer repair links
For growing operations
Service Centre
More control for shops serving retailers, collecting deposits, and standardizing bench estimating.
- Quote estimator workflows
- Retailer portal access
- Stripe deposits on approval
For multi-location teams
Network
Shared operating standards for service groups, retailer organizations, and high-volume partner work.
- Retailer organizations
- Org-wide reporting
- Location and role controls
Scoped during the demo
LocationsUsersRetailer portalsData migrationEstimator setup
What shops ask on a first call
Fit, portals, payments, and what Loupe includes today.
Watch and jewelry service centres running long-cycle repairs: intake, bench work, retailer partners, and customer updates. That covers authorized service, walk-in and mail-in, and multi-location groups that want one standard across the shop.
Ready for serious repair operations
Give every repair a file your whole operation can trust.
Start with a demo and see how cases, estimates, portals, and promise dates come together for watch and jewelry service centres.
Your service centre stays the issuer
Loupe provides the platform. Your shop remains the name customers and retailers trust.
Secure links and branded portals
Customers and retailer partners see status and estimates without needing access to your internal queue.
Payments tied to approval
Stripe deposits can attach to the estimate workflow so approval and payment stay connected.